Terms and Conditions
Last update: November 11, 2025. These Terms and Conditions set out the rules for using Crowngreen in Canada, including gameplay, promotions, payments, and support. By using the platform, you agree to these Terms, along with our Privacy Policy and Responsible Gaming policy referenced on-site.
Navigation
If any part of these Terms does not work for you, please stop using the services. Any updates published on the site take effect immediately, and continued use confirms acceptance.
Eligibility and location checks
Access is limited to people who meet the legal requirements in their place of residence. In Canada, you must be at least 19, or the legal age in your province or territory, whichever is higher.
- You confirm online gambling is legal where you access the site.
- You confirm there are no restrictions that prevent you from gambling.
- You play for personal entertainment and not on someone else’s behalf.
- We may request proof of age or identity at any time.
Account setup and security
Registration requires accurate, complete, and up-to-date information, including payment details where applicable. You are responsible for keeping your login credentials confidential and for all activity carried out through your account.
If you suspect unauthorized access, contact support immediately using the options listed on the website. Incorrect or misleading information may lead to restrictions, suspension, closure, or denied withdrawals.
Deposits, withdrawals, and verification
All transactions must comply with the laws in effect where you live, as well as internal security controls and KYC/AML checks. Deposits and withdrawals must use payment methods in your name, and withdrawals are returned to the same method where possible.
Before any withdrawal, identity verification (KYC) is required, including proof of ID and address. We may request additional documents before processing, and incomplete checks can temporarily limit account features.
Processing times vary by provider, and delays caused by third parties are outside our control. For risk and compliance reasons, we may hold, reverse, or decline transactions when necessary.
Quick reference table
| Topic | Requirement / rule | Notes |
|---|---|---|
| Minimum age in Canada | 19+ | Higher local legal age still applies by province or territory. |
| Identity checks | KYC required | ID and address proof required before withdrawals. |
| Payment method ownership | Your name only | Deposits and withdrawals must match registered owner details. |
| Withdrawal routing | Same method | Returned to the deposit method where possible. |
| Processing speed | Varies | Provider timelines and reviews may affect completion. |
| Transaction reviews | May be applied | Controls can include holding or reversing when required. |
| Deposit fees | No fee charged by us | Your payment provider may still apply fees. |
| Inactivity definition | 6 months | Account may be treated as inactive after no login. |
Bonuses, wagering, and fair use
Bonus offers and promotions come with specific rules, including wagering requirements, time limits, and game weighting. If an offer’s specific rules differ from any general description, the offer-specific rules take priority.
Bonus funds cannot be withdrawn until wagering requirements are met. Abuse—such as multiple accounts, collusion, chargebacks, or exploitative behaviour—may result in bonus removal and account restrictions.
We may change or cancel promotions, and eligibility may depend on location, verification status, and account history. If you want to confirm the details before opting in, support can clarify the steps via live chat.
Responsible play tools
Gambling should remain recreational and not be treated as a way to make money. Responsible gaming tools may include limits, time-outs, and self-exclusion, and any exclusions must be respected.
- Set limits on deposits, losses, and session time.
- Take regular breaks from play.
- Use time-outs or self-exclusion when needed.
- Seek expert help if play affects health or relationships.
Prohibited actions and enforcement
Commercial use, automated play, dishonest conduct, abuse, or collusion is not permitted. Using bots, illegal software, or interfering with site systems may trigger an investigation and account action.
If rules are breached or required verification is not provided, access may be suspended or terminated. Please raise complaints with support first; we cooperate with alternative dispute processes where required by jurisdiction.
Privacy, content, and liability limits
Personal data is collected and processed for account management, transactions, and security in line with Canadian privacy laws and our Privacy Policy. Data may be shared when required for payment processing or by law.
All trademarks, interfaces, and content belong to Crowngreen or our licensors, and may only be used for their intended purpose. The service is provided “as is,” and you use it at your own risk.
When terms change
We may amend these Terms when services or laws change, including regulatory updates or new platform features. The current version is posted on the site and becomes effective upon publication.
Getting support
For questions about eligibility, verification, payments, promotions, or account actions, contact support using the options shown on the website. If you prefer, you can review promotion rules and account requirements before taking part.