Privacy Policy
Effective Date: November 11, 2025
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This Privacy Policy explains how we collect, use, share, and protect information for users in Canada. By using our website or services, you agree to the practices described here. If you do not agree with any part of this policy, please stop using our services.
Who this policy applies to
We provide online gaming, entertainment, and promotional content for adult users in Canada. Access is intended for users 19 years of age or older, or the legal age in your jurisdiction. We do not knowingly collect personal data from minors, and if we learn we have done so, we delete it promptly.
Information we may collect
We collect personal and non-personal data to create and manage accounts, operate games and promotions, process payments, and help keep the platform secure. What we collect depends on how you use the site, your settings, and applicable legal requirements.
- Account details such as name, email, phone number, and date of birth.
- Residence and location details, including address and IP address information.
- Payment and transaction details, including deposits, withdrawals, bonus usage, and balances.
- Verification information when needed for identity checks, KYC, AML, or anti-fraud reviews.
- Technical and usage data such as device identifiers, cookies, logs, session duration, and support messages.
How we use your information
We use information to provide core services, meet legal and regulatory obligations, maintain security, and improve performance. Some processing relies on consent, particularly for marketing communications.
- Create and manage your account, including key account events and support requests.
- Verify identity and eligibility, including responsible gaming and anti-fraud checks.
- Process payments and transactions securely, including deposits and withdrawals.
- Operate games, promotions, and bonuses using accurate account context.
- Maintain platform security using encryption, access controls, and monitoring.
Sharing and service partners
We share information only as needed to operate the service and comply with legal requirements. Service partners that receive information are required to follow appropriate privacy and security standards.
Sharing may include payment and verification providers, game providers (for gameplay delivery or technical resolution), analytics and security vendors, and regulators or authorities where required by law. If there is a business transfer, information may be transferred under confidentiality obligations.
International processing and retention
Your information may be processed in Canada or in other jurisdictions that may have different data protection laws. We take reasonable measures to help protect information during international transfers.
We retain information only as long as necessary for service delivery, legal and regulatory requirements, dispute resolution, and enforcing our terms. As a general guideline, retention may extend up to 5 years after account closure or prolonged inactivity, unless a longer period is required.
Cookies, security, and access controls
Cookies and similar technologies help keep you signed in, remember preferences, and measure site performance. You can manage cookies through your browser settings, but disabling them may limit certain features.
We use industry-standard safeguards such as encryption in transit and at rest, secure server infrastructure, access controls, authentication protocols, and continuous monitoring. Access to personal information is limited to trained personnel and systems that need it for functions such as payments, promotions, and customer support.
Your rights and choices
Depending on your location, you may request access to, correction of, deletion of, or restriction of processing of your information. You may also withdraw consent where consent is the legal basis, including for marketing preferences and certain notifications.
To protect your account and meet applicable rules, we may verify your request before acting on it. If you contact support with a privacy request, including “Privacy” in your message may help route it more efficiently.
Quick reference table
| Topic | Summary |
|---|---|
| Policy start date | November 11, 2025 |
| Adult access rule | 19+ or legal age in your jurisdiction |
| Account identity checks | Verification information may be requested for KYC, AML, and anti-fraud |
| Transaction records |
We may process:
|
| Cookie controls | Browser settings can limit cookies; some features may not work fully |
| Security approach | Encryption, access controls, and continuous monitoring are used |
| International processing | Data may be processed in Canada or other jurisdictions |
| Retention guideline | Up to 5 years after closure or prolonged inactivity, with exceptions |
Updates and contact
We may update this Privacy Policy to reflect changes in features, promotions, technology, or legal requirements. Continued use of the website or services after an update means you accept the revised policy.
If you need help with access, correction, deletion, or cookie preferences, you can contact support through our site channels at a time that works for you.