Responsible Gaming
Responsible gaming at Crowngreen means keeping play enjoyable and within your means in Canada. We treat gaming as conscious entertainment and provide practical tools that support psychological and financial well-being. Because gambling can become problematic for some people, we focus on planning, transparency, and acting early when something doesn’t feel right.
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Our approach combines clear information about promotions, trained support, and account-level controls. If anything is unclear, support can explain how offers apply and help you set limits. Gaming should never be treated as a financial strategy.
Tools that set boundaries
Within your account, you can choose limits that fit your budget and schedule. These settings are designed to help you stay in control at every step.
- Deposit limits for daily, weekly, or monthly planning.
- Betting, loss, and wager limits for your chosen timeframes.
- Session time limits, plus reality checks and reminders.
- Time-outs for short breaks when you need distance.
- Self-exclusion and account closure options for longer protection.
Quick view of options
| Option | What it does | Good practice |
|---|---|---|
| Legal age rule | Play is restricted to 19+ in line with Canadian provincial requirements. | Keep login and payment details private on shared devices. |
| Deposit limits | Choose daily, weekly, or monthly caps in CAD. | Set a budget before play starts, then stick to it. |
| Loss and wager limits | Define maximum loss or wagering thresholds for a timeframe. | Avoid chasing losses, especially after an unlucky run. |
| Session controls | Time limits plus reminders to review time and outcomes. | Take regular breaks and stop when play no longer feels light. |
| Time-outs | Available from 24 hours up to several weeks. | Use a time-out if you feel pressure to continue playing. |
| Temporary self-exclusion | Available from 24 hours up to 6 months. | During exclusion, you cannot access your account or receive promotions. |
| Account history access | Review deposits, withdrawals, and gaming records for perspective. | Check activity if time or spending starts to drift. |
| Compliance checks | AML and risk-control checks may apply to certain deposits or withdrawals. | If documents are requested, follow the steps for a smooth review. |
Recognize risk early
Warning signs often show up as changes in motivation or behaviour. If any of the patterns below sound familiar, taking a break and speaking with a professional can help.
- Trying to recover losses or treating gambling as income.
- Borrowing money or using credit to keep playing.
- Spending more time or money than you planned.
- Hiding activity, feeling pressure, or raising stakes for the same excitement.
Breaks, exclusion, and closure
If you want a pause, you can apply a time-out or self-exclusion directly from your account. We confirm the lock and guide you through what happens next, including changes to access. During closure or self-exclusion periods, you will not be able to log in or receive promotional materials.
Permanent account closure is also available through support channels. Please withdraw any remaining funds before requesting closure. Accounts closed for reasons other than problem gambling may be considered for reactivation, subject to review by our Responsible Gaming Department to support player safety.
Support without judgement
Our agents are trained to handle responsible gaming requests sensitively and promptly. We can help apply limits, explain account options, and review activity details (including how a promotion was applied). When needed, we can also point you to independent services in your region, including national helplines and counselling organizations.
If you’d like help choosing limits or setting a cooling-off period, you can reach out via live chat when it suits you.